The idea behind our company is very simple: our goal is to get a cost-effective product to our end customers by cutting down all intermediate steps and with a controlled, careful, and waste-free supply chain.
We purchase our products from foreign manufacturers by making inspections and checking the reliability and certifications of our suppliers. We have selected about 35 different suppliers paying the utmost attention to the quality of the goods produced.
All stages of purchasing are handled by our company, from the moment of the order placed by the customer to the delivery of the goods. Thanks to our warehouse of 5000 square meters we have the ability to store large quantities of goods and ensuring the availability of our products throughout the year. Products are shipped by express courier and the customer receives the ordered goods within 24-48 working hours (in Italy).
Order fulfillment and all related processes are regulated and supervised by various management software and automations that allow us to process about 1500 to 2000 orders per day.
The customer has the ability to follow the order processing in real time and can change the place of receiving the goods, or choose the delivery address, thus avoiding problems in receiving the product. Our in-house customer care service responds within 24 working hours to all inquiries that come in from customers thanks to a state-of-the-art management system in charge of creating and resolving tickets with after-sales issues.
Our business model, thanks to the tools we have implemented over time, is also scalable. Our technology is flexible and dynamic, allowing us to handle increased workload quickly and functionally.
The customer at the center of our project
In our online store, the user is at the center of all our design activities. We have created detailed product pages, built from all the basic information that our ideal customer might require.
In recent months we have also added to a descriptive textual part a graphic sheet with textual information combined with visual content. These are then joined by product assembly instructions, which are available in PDF files that can be downloaded from the product pages or via videos uploaded to our YouTube channel and featured on our site with an embed via code.
Our online store has been designed to make the purchase path as streamlined and quick as possible. The product catalog has been divided into thematic macro-areas with a 2-level category path to make it as easy as possible to find the products you want.
Product reviews (via dedicated, integrated software) and all information about our support services have been included on all product pages of the site in order to give the customer full assurance at every point in the customer journey.
Our site is mobile friendly, all key information is optimized for all types of devices and compatible with various mobile operating systems.