Model withdrawal instructions - pursuant to art.49, paragraph 4, Legislative Decree 205/2006
Right of withdrawal
The customer has the right to withdraw from the contract, without any penalty and without specifying the reason within and not later than the term of 14 days in which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods, in the case of purchase of multiple goods ordered in a single order and delivered separately, the customer has the right to withdraw from the contract, no later than the term of 14 days in which you or a third party, other than the carrier or designated by you, acquires physical possession of the last good.
To exercise the right of withdrawal, you are required to inform us by e-mail at the following address: firstname.lastname@example.org of your decision to withdraw from this contract through an explicit declaration. To this end, you can use the form that you will find below. In the communication it is necessary to indicate the recipient's contact details, the order number and the date of receipt of the same. We will reply without delay with a confirmation of receipt of the withdrawal on a durable medium or by e-mail.
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the withdrawal exercise before the withdrawal period has expired.
For products in the 'Mattresses' category, returns will only be accepted if the product is returned undamaged and still in its original packaging.
Effects of withdrawal
If you withdraw from this contract, you will be reimbursed for all the payments you have made in our favor, including delivery costs (except for the additional costs resulting from your possible choice of a type of delivery other than the less expensive type of standard delivery from offered), without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. These refunds will be made using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any case, it will not incur any costs as a consequence of this refund. In any case, the refund can be suspended until the goods are received or until the consumer has demonstrated that he has sent the goods back.
The consumer is requested to return the goods to the following address
Via dell'Industria n. 17-62017
Porto Recanati (MC)
without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14-day period.
The product is considered returned when it returns to our warehouses, the substantial integrity of the product will be an essential condition for exercising the right of withdrawal, the customer must in fact return the product properly packaged and packed. Mobili Rebecca does not accept returns damaged by the customer for inexperience.
If the customer exercises the right of withdrawal in accordance with the provisions of these conditions of sale, Mobili Rebecca will reimburse the sums paid within 48 hours of receipt of the object, as required by legislative decree 6/9/2005 n.206 and by art .55 of the Consumer Code. Unless otherwise agreed, the refund will be issued on the same payment method used by the customer for the original transaction.
The consumer is solely responsible for the decrease in the value of the goods resulting from manipulation of the latter other than that necessary to establish the nature, characteristics, and functioning of the goods. In case of use of the right of withdrawal only for a part of the order, only the price of the returned products will be refunded.
In case of partial withdrawal of the order, the customer who benefited during the initial order of free shipping for having exceeded a minimum order value, may be charged for the shipping costs corresponding to the order placed if the latter is of lower value than the minimum purchase required to obtain free shipping.
In the event of damage due to the inexperience of the consumer, we reserve the right to withhold from the refund the equivalent necessary for the refreshment of the product. (Cd "Messner sentence" implemented in recital 47) Directive 83/2011 / EC), nothing is due in the event that the damage was produced by the courier and was previously documented by sending photographic support material within 7 days from receipt of the good itself.
- What happens if I change my mind about the product?
If for any reason you are not satisfied with your order, you can request a refund and return it quickly and easily. The right of withdrawal is governed by current regulations. You can return your object within 14 working days by communicating your intention to the following email address: email@example.com. In this case, as soon as the item is received in our warehouses, we will refund, the return costs are charged to the customer.
- What if I get a defective product?
In the case of a defective or non-uniform article, we can replace your article, upon communication to the email address: firstname.lastname@example.org, one of our representatives will indicate the procedure to be performed.
- If I receive a damaged product?
If you receive a damaged product with intact packaging, you must notify us of the incident at the following email address: email@example.com, sending photos of the incident if possible. One of our representatives will contact you to guarantee you the best assistance. We will replace or refund the object as appropriate.
- If I want to replace the ordered item?
If you intend to replace the item (subject to availability in the catalog) or order a different one, you will have to return the one you received and place a new order. Returning the product will generate a refund equal to 100% of the cost you have incurred.
If the order has not yet been shipped, contact us and we will cancel the order and issue a refund. If, on the other hand, the product is being prepared or delivered, we can no longer cancel your order. You will need to agree on a return once the package is received.
- How do refunds process work?
Once we have received the object, we will refund the amount you have incurred for the purchase within 72 (seventy-two) hours from the actual return of the same to our warehouses, using the same payment method used by you to proceed with the purchase, In the case of payment by cash on delivery and postepay, please indicate an alternative refund method given the impossibility of returning the amount you paid using the payment method you chose at the time of purchase.
- How can I contact customer service?
Our customer service is available for any questions from 08.30 to 18.30, from Monday to Friday, you can contact us by email: firstname.lastname@example.org; or by phone: +39 0733/672081.