Shipments are made from Monday to Friday excluding national holidays. From the moment the order is placed, we deliver the package in 4-7 working days
If the payment is made by bank transfer, the package will be delivered to the courier after crediting the bank.
Orders are shipped within the next 24 hours following the payment confirmation. Once the shipment has taken place, you will receive an automatic email notification with the relative tracking number to monitor the status of the shipment.
Check the status of the order in your account, when it will be marked as shipped it means that we have entrusted your order to our courier, the tracking code will be valid 48h after the shipment was made.
If the courier passes and does not find anyone for the delivery, he will leave a notice of non-delivery, he will pass again in the next 24th for a new delivery attempt. If you are not even on the second attempt, your order will be taken to the warehouse or to an Access Point and you can go there within the next 7 days to collect it. If not picked up, the parcel will automatically be shipped back to our warehouse and the return shipping cost will be charged to you.
No, unfortunately once the parcel has been entrusted to the courier we cannot agree on a day of delivery.
Unfortunately, the delivery of orders made during the weekend and on national holidays is not expected.
We remind you that the courier is external to our company: he can send an e-mail to remind you that he will make a delivery, but we do not guarantee that he will call you before arriving at your home, this means that the more reliable is to check the status through the tracking code.
Because the courier is likely to contact you before delivering your order.
Unfortunately, delivery to the floor is not included in the price.
We strongly advise to never refuse the package that is delivered as the refusal is not synonymous with the return and this could result in a non-refund. We kindly ask you to check the parcel and to sign with reserve, motivating your choice (eg "pierced packaging", "damaged packaging"); contact us and we will guarantee maximum assistance.
The address specified inside the order is used as the delivery address. Please check that it is correct in its entirety to avoid misunderstandings at the time of delivery. We remind you that it is important to insert your telephone number to be able to contact you at any time in case of problems in delivery. If you think you are not at home during the delivery time, you can indicate the address of the place where you work instead of that of your home or that of a neighbour that you are sure to be at home.
If the order has not yet been shipped, you can change it by contacting our customer service directly on +39 0733 672081 or via WhatsApp at +39 3492925769 from Monday to Friday from 8.00 am until 6.00 pm. Alternatively, you can write to info@mobilirebecca.it highlighting your order number in the subject.
Unfortunately no, we do not yet have this service available.
Please never refuse the package. If the transport company returns the goods back to the seller, after the failure of the delivery of the goods to the customer for reasons attributable to the customer (for example: refusal for incorrect purchase after shipping / change of mind / incomplete address / failure to collect from a collection point for personal reasons) shipping costs of return will be charged to the customer.
The invoice can only be issued if requested within 10 calendar days from the order confirmation. All complete tax data, including the intra-community VAT number, must be provided. For all requests made after the specified period, we can only send a copy of the non-fiscal purchase receipt.
We pack each product with the utmost care, but some unforeseen events may occur during courier shipment.
1)WRITE US
Contact us with a report to our Customer Service.
2)FREE RETURNS
Pack the product using the original shipping packaging.
3)RECEIVE THE GOODS
We will send you the replaced item as soon as possible.
We pack each product with the utmost care, but some unforeseen events may occur during courier shipment.
1)WRITE US
Contact us with a report to our Customer Service.
2)FREE RETURNS
Pack the product using the original shipment packaging.
3)RECEIVE THE GOODS
We will send you the replaced item as soon as possible.
Rebecca Srl is an Italian company specialising in the sale of furnishing accessories, decorative accessories and outdoor furniture, established in 2015 and now a reference point for those looking for home products online on Italian and international sites. We operate in the B2B and B2C e-commerce sector, we do not have physical shops or showrooms but operate exclusively online.
We are a young, flexible but well-structured team. Energy, enthusiasm and creativity are our real strengths! And a keen eye for new trends, to ensure you always have the best in innovation and style. Every day we try to integrate the artisan culture of Le Marche, our land, with the technological imprint typical of our generation, so that novelty and tradition go hand in hand. Many of our products have received FSC certification and are manufactured with quality, ecological and sustainable materials. We have selected around 35 different suppliers, paying the utmost attention to the quality of the goods produced. Furnishing your home with us is simple and convenient! The products are shipped by express courier and the customer receives the ordered goods within 24-48 working hours (in Italy). Before the order is shipped, the customer has the opportunity to change the shipping address of the goods. Once the parcel leaves our warehouse, the customer will receive details so that he can track the shipment in real time.
Our in-house customer care service responds within 24 working hours to all requests from customers thanks to a state-of-the-art management system designed to create and resolve tickets with after-sales issues.
Do you want to renovate your home starting from the furniture but you are not sure where to start? Here are some tips and aspects to keep in mind before choosing the right furniture and furnishing accessories for you!
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