Shipping and delivery
When do you ship my package?
Shipments are made from Monday to Friday excluding national holidays. From the moment the order is placed, we deliver the package in 48 / 72h.
Why don't you still send my package?
If the payment is made by bank transfer, the package will be delivered to the courier after crediting the bank.
How do I know when you ship?
Orders from are shipped within the next 24 hours following the payment confirmation. Once the shipment has taken place, you will receive an automatic email notification with the relative tracking number to monitor the status of the shipment.
Can I check the shipping status of my order?
Check the status of the order in your account, when it will be marked as shipped it means that we have entrusted your order to our courier, the tracking code will be valid after 19:00 on the day the shipment was made.
What happens if I am not at home on delivery?
If the courier passes and does not find anyone for the delivery, he will leave a notice of non-delivery, he will pass again in the next 24th for a new delivery attempt. If you are not even on the second attempt, your order will be taken to the warehouse or to an Access Point and you can go there within the next 7 days to collect it.
Can I receive my order by appointment?
No, unfortunately once the parcel has been entrusted to the courier we cannot agree on a day of delivery.
Do you deliver on holidays?
Unfortunately, the delivery of orders made during the weekend and on national holidays is not expected.
Will the courier contact me before delivery?
The courier can send an email to remind her that she will make a delivery but we do not guarantee that the courier will call you before arriving at your home, the most reliable way is to check the status through the traceability code.
Why do I have to leave my telephone number in addition to my address?
Because the courier is likely to contact you before delivering your order.
Is delivery to the floor included in the price?
Unfortunately, delivery to the floor is not included in the price
If the package arrives damaged, can I refuse it?
We strongly advise you never to refuse the package that is delivered as the refusal is not synonymous with the return and this could result in a non-refund. We kindly ask you to check the parcel and to sign with reserve, motivating your choice (eg "laundry packaging", "damaged packaging"); take your order and contact us we will activate the refund procedure and guarantee maximum assistance.
Which delivery address should I indicate?
The address specified when the order was confirmed is used as the delivery address. Please check that it is correct in its entirety to avoid misunderstandings at the time of delivery. We remind you that it is important to insert your telephone number to be able to contact you at any time in case of problems in delivery. If you think you are not at home during the delivery time, you can indicate the address of the place where you work instead of that of your home or that of a neighbor that you are sure to be at home.
What can I do if I was wrong to enter my address during the order?
If the order has not yet been shipped, you can change it by contacting our customer service directly on +39 0733 672081 from Monday to Friday from 9.30 to 12.30 and from 14.30 to 18.30. Alternatively, you can write to firstname.lastname@example.org highlighting your order number in the subject.
Will the courier who picks up the package bring me the new one?
Unfortunately no, we do not yet have this service available.