FAQ
Is shipping to Italy free?
Unless otherwise specified, shipping to Italy and the islands is free.
When do you ship my package?
Shipments are made Monday through Friday, excluding national holidays. We deliver your package within 48-72 hours of placing your order.
Why haven't you shipped my package yet?
If payment is made by bank transfer, the package will be shipped after the payment has cleared in the bank.
How do I know when you ship?
Once payment has been made, orders are shipped within 24 hours.
Once your order has shipped, you will receive an automatic email notification with a tracking number so you can monitor its status.
Which couriers do you use for shipments?
Our shipments are entrusted to BRT, DPD, GLS, SDA and UPS.
Can I check the shipping status of my order?
Check the order status in your account. When it's marked as shipped, it means we've handed it over to our courier. For international shipments, the tracking code will be activated once the package crosses the Italian border.
Can I pay cash on delivery?
Yes, we accept cash on delivery. Please note that the service costs €3.99 and the courier must be paid in cash only. The courier cannot charge more than the agreed-upon sum.
What happens if I'm not home when the package is delivered?
If the courier arrives and finds no one to deliver, they will leave a failed delivery notice and will return within the next 24 hours to attempt delivery. If no one is available after the second attempt, the order will be taken to a warehouse or an Access Point where you can collect it within the following 10 days. If the package is not collected, it will automatically be returned to the sender; once it returns to our warehouse, we will refund you, deducting the return shipping costs.
Can I receive my order by appointment?
No, unfortunately, once the package has been handed over to the courier, we cannot arrange a delivery date.
Do you deliver on holidays?
Unfortunately, orders placed on weekends and national holidays cannot be delivered.
Will the courier contact me before delivery?
The address you enter in your order is always forwarded to the courier, although we cannot guarantee that the courier will call you before arriving at your home. The most reliable way to check the status is via the tracking code.
Why do I have to leave my telephone number in addition to my address?
Because the courier will likely contact you before delivering your order.
Is floor delivery included in the price?
Yes, floor delivery is included in the price.
If the package arrives damaged, can I refuse it?
Refusal of delivery does not constitute a return: if you find any anomalies upon receipt of your order, you must inspect the package and sign with reservations, explaining your decision (e.g., "punctured packaging," "damaged packaging"), and contact us immediately. We will resolve the issue and file a complaint with the courier. If the shipping company returns the goods to the seller after an unsuccessful delivery attempt, the return shipping costs will be deducted from your refund.
Which delivery address should I indicate?
The delivery address will be the one you specified when placing your order. Please ensure it is completely accurate to avoid any delivery issues. Please remember that it's important to include your phone number so we can contact you if there are any delivery issues. If you don't expect to be home during delivery time, you can provide your work address instead of your home address or the address of a neighbor you know will be home.
What can I do if I entered my address incorrectly when ordering?
If your order hasn't shipped yet, you can change it by contacting our customer service directly at 0733 672081, Monday to Friday, 9:00 am to 5:00 pm. Alternatively, you can email us at info@mobilirebecca.it or WhatsApp us at +39 349 2925769, including your order number.
Will the courier who collects the package bring me the new one?
Unfortunately no, we don't have this service available yet.
The package appears to have been delivered but I haven't received anything. What should I do?
Contact us by email at info@mobilirebecca.it or WhatsApp us at +39 349 2925769, including your order number. You'll be sent proof of delivery from the courier. If you don't recognize the signature, we'll investigate the situation with the courier and keep you updated within 7 business days.
I changed my mind, can I cancel my order?
You can cancel your order only if it hasn't shipped yet. Contact us immediately by email at info@mobilirebecca.it or WhatsApp at +39 349 2925769 to find out if you can cancel.
Can I refuse the package if I change my mind about the item I purchased?
Please never refuse a delivered package. We recommend that you never refuse a delivered package. If the shipping company returns the goods to the seller after a failed delivery attempt for reasons attributable to the customer (for example, refusal due to incorrect purchase/change of mind/incomplete address/failure to collect the package at the collection point/access point), the customer is responsible for the return shipping costs.
How can I get an invoice for my purchase?
An invoice can only be issued if requested no later than 10 calendar days after order confirmation. All complete tax information, including VAT number, must be provided. For all requests made after the above-mentioned timeframe, we will only be able to send a copy of the non-tax receipt.