These general conditions of online sale govern the sales contract (hereinafter the “Contract”) of the products concluded between you and Ohme Group Srl (Owner of the “Mobili Rebecca” brand) with headquarters in Via GB Pirelli 14 - 62012, Civitanova Marche (MC), through its website www.mobilirebecca.it (hereinafter “the site”).

All purchases of Products made through the Site by users who access it are subject to these General Conditions, to the indications contained in the sections of the Site consulted by the Customer in the steps necessary to send the order, which are to be considered an integral and substantial part of these General Conditions, to the Consumer Code (Legislative Decree 206/05), to the legislation on electronic commerce (Legislative Decree 70/03), to the Civil Code, to EU Regulation 2016/679 on the protection of personal data and to any other legislation applicable to them from time to time.

The terms and conditions applicable to each individual order will be those displayed on the Site at the time the order is placed. Any changes to the Terms and Conditions will be effective upon publication on the Site and will apply only to orders placed after publication.

These conditions of sale apply to all customers who make purchases on the website www.mobilirebecca.it as consumers.

We invite you to read these General Conditions of Sale carefully before making any purchase. By making any purchase, you fully accept these General Conditions of Sale.

1. Methods of concluding the contract

The presentation of products and services on the website www.mobilirebecca.it constitutes an offer to the public: this implies that the sales contract between you and Ohme Group srl will be deemed finalized upon the latter's receipt of your order.

2. Order procedure

By visiting the website www.mobilirebecca.it, owned by Ohme Group srl, the Customer can make purchases either by accessing their account, if created, or directly from the public section of the website itself.

The Customer may purchase only the Products listed on the Site and in the quantities indicated therein. Product prices and availability, as shown on the Site, are subject to change at any time and without notice. The Customer acknowledges that, due to the possibility of multiple users accessing the Site simultaneously and the time elapsed between loading the web page and adding an item to the cart, the actual availability of individual Products may vary. The Site verifies the actual availability of the purchased Products and notifies the Customer of any subsequent unavailability of one or more Products before completing the order process.

To take advantage of Online Sales, the Buyer must select the desired Products, one at a time, placing them in the cart configured by the Seller. At the end of the guided procedure on the Site, the Products thus selected will constitute the subject of the order, which will be sent electronically to the Seller.

The Customer will be able to select the products they wish to purchase and add or remove them from the cart, as well as correct any input errors before checkout.

Subsequently, the Customer can continue shopping or proceed to checkout; at this stage, the Customer will have the option to enter an active discount code.

At this point, an " order summary " page will appear with the details of the items you intend to purchase and their prices. On this page, you can confirm your order using the following methods:

1. “quick checkout”, making the payment with Paypal;
2. by filling in the required fields, accepting the terms and conditions of sale and clicking on “Pay Now”;
3. By accessing the reserved area and completing the purchase procedure as a registered user.

Upon completion of the order, the Customer will receive a confirmation email containing a summary of the products purchased, the total price, delivery methods, and information on the right of withdrawal.

The concluded contract (order and accepted GTC) is kept by Ohme Group for 10 years and is accessible to the Customer in the reserved area of ​​the site in the "Orders" section.

3. Prices and billing

The sales prices of the products displayed and indicated on the website www.mobilirebecca.it are expressed in Euros and include VAT applicable by law.

Prices are those published on the website and are final; unless otherwise stated, shipping is included in the price.

If discounts are applied, the Customer will find this expressly indicated on the product page, before adding the item to the cart.

For products on promotion, the site indicates the lowest price applied in the 30 days preceding the reduction, pursuant to Legislative Decree 26/23.

For each order placed on the website www.mobilirebecca.it , Ohme Group srl issues a receipt for the goods shipped.

To request an invoice for your order, please email info@mobilirebecca.it within 10 calendar days of purchase.

In the event of an IT, manual, technical, or any other error that could result in a substantial change, unforeseen by Ohme Group srl, in the retail price, making it exorbitant or manifestly ridiculous, the purchase order will be considered invalid and canceled, and any amount paid by the Customer will be refunded within the following 48 hours.

4. Payment security

Ohme Group srl takes all possible precautions based on the best science and experience available, and based on ordinary diligence, to prevent fraudulent or illicit use by third parties of credit cards, checks, and other means of payment for purchased products.

Payment data will be processed via a secure server-to-server connection using the SSL (Secure Sockets Layer) protocol. The payment process takes place on the Shopify Inc. platform, which is PCI-DSS Level 1 certified: complete payment method data (card number, expiration date, CVV) is managed exclusively by Shopify and the payment gateways (e.g., PayPal, Klarna, etc.).

5. Product description

The Product representations on the Site (e.g., photographs, graphics, videos) correspond to a standard product of the same type or its packaging. These representations are for illustrative purposes only, presenting the products for Online Sale, without any guarantee or commitment from Ohme Group srl regarding the exact correspondence of the image represented on the Site with the Products delivered to the Customer.

In case of differences between the graphic representations and the descriptive texts of the Products, the latter prevail.

6. Product availability

Ohme Group srl makes every effort to fulfill orders promptly. To this end, the company will ensure that its electronic catalog displays in real time the number of available and unavailable products, as well as shipping times, through its IT system and website. Should an order accidentally exceed the quantities available in stock, Ohme Group srl will notify the customer via email whether the item is no longer available or how long it will take to receive the selected item. The customer will be asked whether they wish to confirm the order or obtain a refund of any payments made.

Some products are not directly managed by us, but are shipped exclusively via dropshipping, and therefore shipping times may vary.

Shipping and delivery times for products are indicative.

7. Delivery and shipping

Deliveries are made Monday through Friday. Products are delivered to the address indicated by the customer, generally within 24-48 hours throughout Italy (except for Calabria and the islands, for which delivery times are within 48-72 hours).

For European countries, delivery times may vary from two to five business days (Monday to Friday); in this case, the tracking code will only be activated after approximately 48 hours, that is, once the package has crossed the Italian border.

Once the order has been shipped, the customer will receive an automatic email notification from the courier with a tracking number to monitor the status of the shipment; the tracking code will be active within the next 24 hours. The customer is also responsible for checking the courier's website for updates using the tracking code provided upon order shipment confirmation.

Unless otherwise indicated, delivery is intended to be on the street. Ohme Group Srl undertakes to deliver the products to the address provided by the Customer in the purchase order, via a courier of its choice appointed to transport them.

If payment is made by bank transfer, the package will be handed over to the courier after the amount has been credited to Ohme Group srl's account.

If the first delivery attempt fails due to the recipient's absence, the courier will leave a notice and a new delivery attempt will be scheduled within the next 24 hours. If the recipient is absent on the second delivery attempt, the order will be delivered to the nearest warehouse or collection point where the customer can collect the package within the next 7 days. If the package is not collected by the customer, it will automatically be returned to the sender. Once returned to our warehouses, a refund will be issued, minus the return shipping costs, which are the customer's responsibility and are calculated based on the package's volume.

m³ 0-0.07 = €10

m³ 0.07 - 0.12 = €15

m³ > 0.12 = €20

If the courier is unable to complete the delivery due to errors in the address provided by the customer in the order or the lack or inaccuracy of a telephone number to allow the delivery person to contact the customer directly, and the courier is forced to return the goods to the sender after several delivery attempts, once the package has been returned to our warehouses, a refund will be issued for the order minus the return shipping costs, which are the customer's responsibility and are calculated based on the package's volume.

m³ 0-0.07 = €10

m³ 0.07 - 0.12 = €15

m³ > 0.12 = €20

Ohme Group srl is not responsible for delays due to adverse weather conditions, carrier strikes, or force majeure.

Refusal of delivery never constitutes withdrawal: if any anomalies are detected upon receipt of the order, the Customer must accept the package with reservations and contact us immediately; we will take charge of the case and provide an appropriate response within the next 48 business hours.

In the event that the Customer complains about the non-delivery of the package or in the event that the package is shown to have been delivered but the Customer is not in possession of it, Ohme Group Srl has seven working days to carry out the necessary investigations and update the Customer.

The delivery document issued by the carrier, dated and signed, will be proof of delivery of the goods in question.

If any anomalies are found upon receipt of the order, the Customer must accept the package with reservations and immediately contact Ohme Group Srl by email at info@mobilirebecca.it: we will resolve the issue and open a complaint with the courier.

8. Customs

If goods ordered from Ohme Group srl are to be delivered outside of Italy, the purchase may be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional customs clearance costs will be borne by the customer. Ohme Group srl has no control over these costs and cannot predict their amount.

Customs policies vary considerably from country to country, so please contact your local customs office for further information.

9. Refunds

Any refunds will be credited to the same payment method used for the original transaction. For purchases made by cash on delivery, this may be credited in a different manner by prior arrangement with the customer.

The cost of cash on delivery for a return is not refunded under any circumstances.

The refund will be made promptly and, in the event of exercising the right of withdrawal, and following the provisions of this contract, within fourteen days from the date of the request.

10. Right of withdrawal

The Customer has the right to freely withdraw from the contract, without stating the reasons, within fourteen days from the moment in which the Customer or a third party on his behalf acquires physical possession of the goods (in the case of the purchase of multiple goods ordered in a single order and delivered separately, the fourteen days start from the day on which the Customer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last good).

To meet the withdrawal deadline, it is sufficient to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires (fourteen days).

To this end, an explicit declaration (for example, a letter sent by post or email to info@mobilirebecca.it) will suffice. For this purpose, you may also use the standard withdrawal form available at the bottom of these terms and conditions (SEE BELOW).

The communication must include the recipient's details, the order number, and the date of receipt. At the same time or after sending the withdrawal notice, the Customer may return the purchased item to the following address:

Ohme Group Srl - Via GB Pirelli 14 - 62012, Civitanova Marche (MC)

The costs of returning the goods will be borne by the Customer.

Partial withdrawal

In the event of a partial order cancellation, if the Customer benefited from free shipping during the initial order due to exceeding a minimum order value, he or she may be charged shipping costs corresponding to the order placed if the latter is of a value lower than the minimum purchase required to obtain free shipping.

Home collection

If the customer is unable to return the item, Ohme Group srl offers a home collection service. In this case, the shipping cost will be deducted from the refund. The cost of the service varies based on the volume and collection location.

m³ 0-0.07 = €10

m³ 0.07 - 0.12 = €15

m³ > 0.12 = €20

The product can only be returned if unassembled, intact and well preserved, with the original packaging and all the documentation included (including accessories and assembly kits).

Return of goods and refunds

The product is considered returned when it returns to our warehouses; the substantial integrity of the product is a prerequisite for exercising the right of withdrawal; the Customer must return the product appropriately packaged and wrapped. Ohme Group srl does not accept returns of goods damaged by the Customer due to negligence.

If the Customer withdraws from the contract and properly returns the goods, all payments made to Ohme Group srl relating to that purchase will be refunded, including delivery costs (with the exception of additional costs resulting from the choice of a delivery method other than the least expensive standard delivery method offered by Ohme Group), without undue delay and in any case no later than fourteen days from the day on which Ohm Group srl is informed of the decision to withdraw from the contract. These refunds will be made using the same payment method used for the initial transaction, unless otherwise specified by the Customer.

The Customer remains responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. If the right of withdrawal is exercised for only part of the order, only the price of the returned products will be refunded.

Damaged goods

In the event of damage due to the Customer's negligence, Ohme Group srl reserves the right to withhold from the refund the amount necessary to replace the product (so-called "Messner Sentence" implemented in recital 47) of Directive 83/2011/EC). Nothing is due if the damage was caused by the courier and was previously documented by sending supporting photographic material within seven days of receiving the goods.

Exceptions to the right of withdrawal

Pursuant to art. 59 of Legislative Decree 206/05, 1. The right of withdrawal referred to in articles 52 to 58 for distance contracts and contracts negotiated outside commercial premises is excluded in relation to:

(a) service contracts after the service has been fully performed, but if the contract imposes an obligation on the consumer to pay, only if performance has begun with the consumer's prior express consent and acceptance of the fact that he will lose his right of withdrawal following the full performance of the contract by the professional;

b) the supply of goods or services whose price is linked to fluctuations in the financial market which the trader is unable to control and which may occur during the withdrawal period;

c) the supply of goods made to measure or clearly personalized;

d) the supply of goods which are liable to deteriorate or expire rapidly;

e) the supply of sealed goods which are not suitable for return for hygiene or health protection reasons and have been opened after delivery;

f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;

g) the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on market fluctuations that cannot be controlled by the trader;

h) contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance. If, during such a visit, the trader provides services beyond those specifically requested by the consumer, or goods other than spare parts necessary for maintenance or repairs, the right of withdrawal applies to such additional services or goods;

(i) the supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;

l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;

m) contracts concluded at a public auction;

(n) the provision of non-residential accommodation, the transport of goods, car rental services, catering services or services relating to leisure activities where the contract provides for a specific date or period of performance;

o) contracts for the supply of digital content which is not supplied on a tangible medium if performance has begun and, if the contract imposes on the consumer an obligation to pay, where:

1) the consumer has given his prior express consent to begin the service during the right of withdrawal period;

2) the consumer has acknowledged that he will thus lose his right of withdrawal;

3) the professional has provided confirmation in accordance with Article 50, paragraph 2, or Article 51, paragraph 7.

11. Warranties

Conformity - All products sold benefit from the legal guarantee of conformity provided for by Articles 128 et seq. of the Consumer Code: pursuant to this, Ohme Group srl is responsible for any lack of conformity existing at the time of delivery of the goods and which becomes apparent within two years of that moment.

To be compliant, a good must have the following subjective and objective requirements:

a) must correspond to the contractual description, type, quantity and quality and possess the functionality, compatibility, interoperability and other characteristics as provided for in the sales contract;

b) must be suitable for any particular use that you have brought to the attention of Ohme Group srl at the latest upon conclusion of the sales contract;

c) must be supplied together with all accessories and instructions, including those relating to installation, provided for in the sales contract;

d) must be provided with updates as per the sales contract;

(e) must be suitable for the purposes for which goods of the same type are normally used, taking into account, where appropriate, other provisions of national law and Union law, technical standards or, in the absence of such technical standards, industry codes of conduct applicable to the specific sector;

f) where applicable, must possess the quality and correspond to the description of a sample or model that Ohme Group srl has made available before the conclusion of the contract;

g) where applicable, must be delivered together with any accessories, including packaging, installation instructions or other instructions, that the Customer can reasonably expect to receive;

h) be of the quantity and possess the qualities and other characteristics, including in terms of durability, functionality, compatibility and safety, ordinarily present in a good of the same type and that the Customer can reasonably expect, taking into account the nature of the good and public statements made by or on behalf of Ohme Group srl, or by other persons in the context of previous stages of the commercial transaction chain, including the manufacturer, particularly in advertising or on the label.

Exclusions - Any defects or damage caused by accidental events or by the Customer's responsibility for use of the products that is not in accordance with their intended use, or as a result of normal wear and tear, are excluded from the lack of conformity and, therefore, from the legal guarantee.

There is no lack of conformity if, at the time of conclusion of the sales contract, the Customer had been specifically informed of the fact that a particular characteristic of the goods deviated from the objective requirements of conformity set forth by such standards and the Customer expressly accepted this deviation at the time of conclusion of the sales contract.

Contents of the warranty and remedies - In the event of a lack of conformity, you are entitled to:

1) Recovery

To this end, the Customer can choose between:

a) repair

b) replacement

provided that the chosen remedy is not impossible or, compared to the alternative remedy, does not impose disproportionate costs on Ohme Group srl, taking into account all the circumstances and, in particular, the following:

i. the value that the good would have in the absence of the lack of conformity;

ii. the extent of the lack of conformity;

iii. the possibility of experiencing the alternative remedy without significant inconvenience for the Customer.

Ohme Group srl may refuse to bring the goods into conformity if repair or replacement is impossible or if the costs the seller would have to bear are disproportionate, taking into account all the circumstances.

2) Proportional reduction of the price or termination of the contract

The Customer has the right to a proportional reduction in the price or to terminate the sales contract in the event that:

a) Ohme Group srl has not carried out the repair or replacement or has not carried out the repair or replacement, where possible, or has refused to make the goods compliant;

b) a lack of conformity occurs, despite Ohme Group srl's attempt to restore the conformity of the goods;

c) the lack of conformity is so serious as to justify the immediate reduction in price or the termination of the sales contract;

d) Ohme Group srl has declared or it clearly results from the circumstances, that it will not proceed to restore the conformity of the goods within a reasonable period or without significant inconvenience to you.

The Customer does not have the right to terminate the contract if the lack of conformity is only minor.

How to exercise this guarantee: To benefit from this guarantee, the Customer is required to communicate the lack of conformity to Ohme Group in writing, indicating the product purchased as well as the defects and faults found, possibly attaching documentation of the same (e.g. photographs).

The request must be sent to Ohme Group srl at one of the addresses listed in the Contact section (email/certified email or registered mail). Ohme Group srl will communicate its willingness to process the request, or the reasons preventing it from doing so, within seven business days of receipt. In the same communication, if Ohme Group has accepted the request, it must indicate the shipping or return methods for the item as well as the expected deadline for returning or replacing the defective item.

12. Liability for defects, proof of damage and compensable damages

Pursuant to Articles 114 et seq. of the Consumer Code, Ohme Group srl is liable for damages caused by defects in the goods sold if it fails to inform the injured party, upon request, within three months of the request, of the identity and address of the manufacturer or the person who supplied the goods. The injured party's request must be made in writing and must indicate the product that caused the damage, the place and date of purchase; it must also include an offer to view the product, if available.

Ohme Group srl cannot be held responsible for the consequences resulting from a defective product:

a) if the defect that caused the damage did not exist when the manufacturer put the product into circulation;

b) if the producer has not manufactured the product for sale or for any other form of distribution for consideration, nor has he manufactured or distributed it in the exercise of his professional activity;

c) if the defect is due to the conformity of the product with a mandatory legal provision or a binding provision;

d) if the state of scientific and technical knowledge, at the time the manufacturer put the product into circulation, did not yet allow the product to be considered defective;

e) in the case of the manufacturer or supplier of a component part or raw material, if the defect is entirely due to the design of the product into which the part or raw material has been incorporated or to the conformity of the latter with the instructions given by the manufacturer who used it.

No compensation will be due if the injured party was aware of the product defect and the resulting danger, yet voluntarily exposed themselves to it. In any case, the injured party must prove the defect, the damage, and the causal link between the defect and the damage. The injured party may seek compensation for damages caused by death or personal injury, or by the destruction or deterioration of an item other than the defective product, provided that it is of a type normally intended for private use or consumption and is primarily used as such by the injured party. Damage to property pursuant to Article 123 of the Consumer Code, however, will be compensable only to the extent that it exceeds the sum of three hundred and eighty-seven euros (387 euros).

13. Limitations of liability

Ohme Group srl is not responsible for disruptions due to force majeure or internet malfunctions beyond its control or that of its subcontractors.

14. Protection of personal data

For any information regarding the processing of personal data, please refer to the extended privacy information area on the website at this address: https://www.mobilirebecca.it/it/content/15-area-privacy

15. Intellectual property

The Ohme Group trademark, the “Mobili Rebecca” trademark, as well as any other trademark or any work of the mind, distinctive sign or name, image, photograph, written or graphic text and more generally any other intangible asset protected by international laws and conventions on intellectual property and industrial property, reproduced on the website www.mobilirebecca.it , unless otherwise indicated, remain the exclusive property of Ohme Group Srl and/or its licensors, without access to the Website and/or the Stipulation of the Purchase Contracts deriving any right to the Customer over the same.

Any use, even partial, of the same is prohibited without the prior written authorization of Ohme Group Srl and/or its licensors, in favor of whom all related rights are reserved exclusively.

16. Integrity of the contract

These terms and conditions of sale, together with the product information contained on the website www.mobilirebecca.it and the specific conditions contained in each order, constitute the entirety of the parties' obligations.

17. Language

In addition to Italian, the languages ​​in which the contract can be concluded are English, French, Spanish, and German.

18. Nullity

If one or more provisions of these general conditions are considered invalid or declared as such pursuant to a law, regulation or following a final judicial decision, the other provisions will retain all their force and value.

19. Communications and complaints

Written communications to Ohme Group and any complaints may be sent alternatively using the following methods:

• by email to info@mobilirebecca.it
• by certified email to mobilirebecca@pec.it
• by registered mail with return receipt to Ohme Group Srl , with headquarters in Via GB Pirelli 14 - 62012, Civitanova Marche (MC)

20. Dispute resolution

For disputes arising from this contract, the competent court is that of the consumer's place of residence or elected domicile, which is mandatory pursuant to art. 33, paragraph 2, letter u) of Legislative Decree 206/05.

As of March 20, 2025, it is no longer possible to submit complaints through the European platform for online dispute resolution (ODR) pursuant to Regulation (EU) 2024/3228. Consumers wishing to submit a complaint can use the Netcomm ADR procedure at https://www.consorzionetcomm.it/spazio-consumatori/segnalazioni/conciliazione-paritetica or consult other bodies operating in Italy.

Pursuant to art. 49, paragraph 1, letter v) of Legislative Decree 206/05, you may avail yourself of the Joint Conciliation procedure.

The procedure can be initiated if the consumer, after submitting a complaint to the company within thirty days, has not received a response or has received a response that they deem unsatisfactory. If the customer decides to use the Joint Conciliation procedure, they can send their request to conciliazione@consorzionetcomm.it or fax 02/87181126. For more information, please visit: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl .

21. Applicable Law

This contract is governed by Italian law, applicable EU legislation, and international law relating to international sales.

22. Contacts

For any communication, you can contact us at the following addresses:

Ohme Group Srl - Via GB Pirelli 14 - 62012, Civitanova Marche (MC)
Email: info@mobilirebecca.it
pec: mobilirebeccasrl@pec.it
Telephone: 0733 672081
WhatsApp: 349 2925769

23. Legal information

Company name: Ohme Group Srl
Share capital €210,000 fully paid up
Registered office: Via GB Pirelli 14 - 62012, Civitanova Marche (MC)
Tax code and VAT number and no. sign up Chamber of Commerce: 02484770694
REA n.: MC - 189428
pec: mobilirebeccasrl@pec.it

WITHDRAWAL FORM: click here