Immediate danger?

If the product poses an urgent risk, stop use immediately and secure it, keeping it away from children and animals.

In case of emergency or injury, contact emergency services. Then, fill out this form so we can respond.

Each report allows us to:

• quickly check the problem
  
• protect customer safety
  
• constantly improve the quality of our products
  

Reporting a security issue does not replace standard support, return, or warranty requests, but it does allow us to prioritize situations that may pose a risk.

Please enter your contact details so we can follow up with you and investigate further, if necessary.

Help us correctly identify the affected product by indicating, if available:

• product name
  
• order number
  
• item code / SKU
  
• batch or serial number
  
• channel and date of purchase
  

The more information you provide, the faster we can respond.

Please describe the problem you are experiencing in as much detail as possible.

Explain what happened, when, and under what conditions (e.g., during assembly or use). Indicate whether the problem has already caused damage or accidents.

Tell us:

• the type of perceived risk
  
• the level of severity
  
• if an accident has already occurred
  

This information helps us correctly assess the priority of the intervention.

Please send us photos or videos that clearly show the problem and the product involved.

The images help us to better understand the situation and speed up the checks.

After submitting the form, you can attach them by replying to our confirmation email, or share a link if they're already available online.